Delivery & Returns

Delivery

We deliver to addresses across the United Kingdom. The delivery options, costs and estimated delivery times available for your address are shown at checkout before you pay, and are confirmed in your order confirmation email.

Every FONDLORE keepsake is personalised and made to order, so please allow time for your keepsake to be created before it is dispatched.

Personalised items and your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the usual 14-day right to cancel does not apply to goods that are made to the consumer’s specifications or are clearly personalised. As every FONDLORE keepsake is personalised for you, we are unable to accept returns or exchanges for change of mind.

Please check your personalisation details carefully before placing your order.

Faulty, damaged or incorrect items

Your statutory rights under the Consumer Rights Act 2015 are not affected. If your keepsake arrives damaged, faulty or not as described, please email [email protected] as soon as possible with your order number and a photo of the issue. We will arrange a replacement or a refund.

Contact us

If you have any questions about delivery or returns, please get in touch.